Seagate NAS 2-Bay SRPS20 Data Recovery

The Seagate NAS 2-Bay SRPS20 is a robust and versatile network-attached storage solution designed to meet the data storage and sharing needs of both home and small office environments. Featuring two drive bays, this NAS device supports a variety of RAID configurations, providing users with flexibility in data protection and storage efficiency. Equipped with a user-friendly interface, the SRPS20 allows for seamless management of files, access permissions, and backup schedules. The SRPS20 is not only known for its reliable performance but also for its energy-efficient design, contributing to an eco-friendly storage solution.

A customer came into our service with a 2 Bay Seagate NAS system which was gaining power, but not being recognised in our system. After an assessment with our data recovery engineers, Zero Alpha was able to diagnose a software issue inside of one of the hard drive. This NAS system had 2TB NAS Iron Wolf ST2000VN004 hard drive used internally. Errors with one of these hard drives may cause problem for the whole NAS system. 

Case log

11 Jan 2024 - Tested both hard drives in PC3000 good smart results and logical tests backwards and forwards. Hard drive is Raid 0 so stripped together. Using PC3000 there was no access to data. R-studio detects the raid configuration and can see the data.