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Seagate Backup Plus Portable 2TB Hard Drive Data Recovery

The Seagate Backup Plus Portable 2TB Hard Drive stands as a versatile and reliable external storage solution, catering to the needs of users seeking a compact yet capacious device for data backup and storage. With its generous 2TB capacity, this portable hard drive offers ample space for documents, multimedia files, and backups, making it an ideal companion for users on the go. The sleek and durable design ensures both aesthetic appeal and robust protection for the stored data. Connectivity options, including USB 3.0, facilitate high-speed data transfers, while the Seagate Dashboard software provides user-friendly features like automatic backup and file synchronization. Compatible with both Windows and macOS systems, the Seagate Backup Plus Portable 2TB combines convenience with performance, making it a popular choice for individuals and professionals seeking dependable external storage for their digital content.

Seagate Backup Plus Portable 2TB Hard Drive Data RecoverySeagate Backup Plus Portable 2TB Hard Drive Data Recovery

When a customer approached Zero Alpha Data Recovery with a Seagate Backup Plus Portable Hard Drive that refused to spin, a unique and challenging data recovery scenario unfolded. The inability of the hard drive to spin indicated a critical hardware malfunction, potentially jeopardizing the data stored within. Understanding the urgency and significance of the customer's stored information, Zero Alpha's expert technicians employed specialized tools and techniques to address the mechanical issue causing the drive to remain inactive. Through a thorough diagnostic process, they identified and rectified the underlying problem, facilitating the drive to spin once again. This meticulous approach not only showcased Zero Alpha's technical expertise but also emphasized their commitment to salvaging valuable data from malfunctioning storage devices.

Case Log

8Feb2024 - Hard drive would spin up faintly run for 1 minute and spin down. LED110A error in the terminal,could not get preamp information.

14Feb 2024: MHA SWAP. Spins up and clicks,spins down. 

Terminal:

*PAUNI_L2958*PA VID=0011 PN=000E Rev=0002
*PAUNI_L2958*PA VID=0011 PN=000E Rev=0002U
S_0
PCBA I/O Voltage : 1.8V
PREAMP : 1.8V
FLASH : 8Mbit
KonaRev: TI 4.3
Kona FSYS divider: 1
VCore1 RCS Disable
VN on
VN off
SO_1
Set Target RPM = 5409(0000906Fh)
IS Max= 400 (001Dh)
SU Max= 450 (0020h)
DefaultKval : 704 TargetKval : 2752
RPL......Done:3
RPA......Done:36/92
HO.Done @RPM= 506
RU.......................................................Done @RPM= 5400
ST..Skip
SUT= 2489
mS1 00000002 
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 12 SWO=   10
A1G= 1395 A2G=    7 SWG=   20
Rvcm=  11400 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD..ST..Done............................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 20 834
VN off
SHK off
PK_3   C:     0 H:0
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 12 SWO=   13
A1G= 1395 A2G=    7 SWG=   28
Rvcm=  11400 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD..........................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 28 842
VN off
SHK off
PK_3   C:     0 H:1
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 13 SWO=   17
A1G= 1397 A2G=    7 SWG=   26
Rvcm=  11413 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD.........................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 26 877
VN off
SHK off
PK_3   C:     0 H:2
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 12 SWO=   15
A1G= 1398 A2G=    7 SWG=   19
Rvcm=  11420 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD........................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 19 880
VN off
SHK off
PK_3   C:     0 H:3
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 13 SWO=   15
A1G= 1398 A2G=    7 SWG=   24
Rvcm=  11420 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD........................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 24 893
VN off
SHK off
PK_3   C:     0 H:4
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 13 SWO=   15
A1G= 1400 A2G=    7 SWG=   18
Rvcm=  11433 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD........................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 18 882
VN off
SHK off
PK_3   C:     0 H:5
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 13 SWO=   16
A1G= 1399 A2G=    7 SWG=   28
Rvcm=  11426 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD.......................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 28 971
VN off
SHK off
PK_3   C:     0 H:0
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 14 SWO=   14
A1G= 1400 A2G=    7 SWG=   28
Rvcm=  11433 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD.....................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 28 862
VN off
SHK off
PK_3   C:     0 H:1
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 14 SWO=   15
A1G= 1401 A2G=    7 SWG=   23
Rvcm=  11439 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD......................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 23 904
VN off
SHK off
PK_3   C:     0 H:2
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 14 SWO=   18
A1G= 1401 A2G=    7 SWG=   26
Rvcm=  11439 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD......................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 26 890
VN off
SHK off
PK_3   C:     0 H:3
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 14 SWO=   15
A1G= 1401 A2G=    7 SWG=   24
Rvcm=  11439 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD......................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 24 859
VN off
SHK off
PK_3   C:     0 H:4
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 13 SWO=   14
A1G= 1403 A2G=    7 SWG=   14
Rvcm=  11452 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD.......................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 14 901
VN off
SHK off
PK_3   C:     0 H:5
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 14 SWO=   18
A1G= 1402 A2G=    7 SWG=   26
Rvcm=  11446 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD......................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 26 906
VN off
SHK off
PK_3   C:     0 H:0
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 14 SWO=   19
A1G= 1402 A2G=    7 SWG=   30
Rvcm=  11446 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD.....................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 30 929
VN off
SHK off
PK_3   C:     0 H:1
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 13 SWO=   17
A1G= 1403 A2G=    7 SWG=   22
Rvcm=  11452 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD.....................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 22 921
VN off
SHK off
PK_3   C:     0 H:2
VDAC Offs K0 ............Done: 63
VN on
SHK on
VBEMF Offs .....Done
VBEMF Gain ....Done
A1O= - 14 A2O= - 14 SWO=   19
A1G= 1403 A2G=    7 SWG=   25
Rvcm=  11452 mOhm
TgtCyl= 5810
Ulatch= 2000 mips
Load  = 3000 mips
LD....................................................................................................................................................................................................................................................................On Speed Fail
EPOK
UD..OK : 25 909
VN off
SHK off
PK_3   C:     0 H:3
Unlatch Fail
EPOK
UDed
PK_4   C:     0 H:4
UDed
PK_4   C:     0 H:4

when spins down:

LED 110A
LED 110A
LED 110A
LED 110A

Put heads back into to donor- Clicking.