Seagate ST2000LM007-1R8174 2.5 SATA Data Recovery

The Seagate ST2000LM007-1R8174 is a 2TB internal hard drive designed for use in laptops and other compact computing devices. It features a 2.5-inch form factor, SATA interface, and rotational speed of 5400 RPM. With its high storage capacity and reliable performance, the ST2000LM007-1R8174 has become a popular choice for storing a vast array of data, ranging from personal files to critical business information.

Seagate ST2000LM007 1R8174 Data Recovery 1R8174 570 Mobile HDD 2TB

Common Problems Leading to Data Loss

Despite its reputation for reliability, the Seagate ST2000LM007-1R8174 is susceptible to various issues that can result in data loss. Some of the common problems users may encounter include:

  1. Physical Damage: Accidental drops, mishandling, or exposure to extreme temperatures can cause physical damage to the hard drive, leading to issues such as head crashes or platter damage.
  2. Logical Errors: File system corruption, bad sectors, or software issues can result in logical errors that prevent the operating system from accessing data stored on the hard drive.
  3. Firmware Issues: Outdated firmware or firmware corruption can cause the hard drive to malfunction, resulting in data inaccessibility or loss.
  4. Electronic Component Failure: Failure of electronic components such as the PCB (Printed Circuit Board) or power surge damage can render the hard drive inoperable and lead to data loss.
  5. Accidental Deletion or Formatting: Human error, such as accidental deletion of files or formatting of the hard drive, can result in the loss of valuable data stored on the ST2000LM007-1R8174.

Challenges of Data Recovery

Data recovery from a Seagate ST2000LM007-1R8174 hard drive can present several challenges, primarily due to the nature of the problems mentioned above. Some of the key challenges include:

  1. Physical Damage Assessment: In cases of physical damage, determining the extent of the damage and identifying the best course of action for repair can be challenging. Specialized tools and expertise are required to diagnose and address issues such as head crashes or platter damage.
  2. Firmware Reconstruction: Recovering data from a hard drive with firmware issues requires reconstructing or repairing the firmware to restore functionality. This process often requires specialized knowledge and tools to bypass security features and access the firmware directly.
  3. File System Reconstruction: When dealing with logical errors or file system corruption, recovering data involves reconstructing the file system and locating lost or damaged files. This process can be complex and time-consuming, especially if the file system structures are severely damaged.
  4. Component-Level Repair: In cases of electronic component failure, repairing or replacing faulty components on the hard drive's PCB may be necessary to regain access to the data. This requires expertise in electronics and access to compatible spare parts.

Seagate ST2000LM007-1R8174 2.5 SATA Data Recovery Caselog

3EEAPB-500 2TB Expansion HDD Data Recovery Case Log

04June24: Detects as 0mb but spins and sounds healthy:
Model : ST2000LM007-1R8174
Serial : WY2196GW
Firmware : EB01
Capacity : 0 MB ()

Seagate ST2000LM007 1R8174 Data Recovery 3EEAPB 500 2TB Expansion HDD

Terminal Output:

Boot0x80M
TCC:0019

Rst0x80M
T:0x0000 0x3FFFFFFF
FTU
TCC:0019:001E EMCDataErr:00000013

PrgF
EDACValue=0000F018E59FF018
EDACValue=0000F018E59FF018
EDACValue=0000F018E59FF018
EDACValue=0000F018E59FF018
SIMFileFD=FC360028ErrorCode=44090082DiscLBA=00000000000058E7Duration=00000821ms
SIMError2042LBA00000000000132E7FDFC360028
RWError00000080
6GbMaxSpeedloweredto3GbforIntelbug
SendStatus:COMRESETseen
CSpd=3Gbps
FIS34
DOS:0 Scan Unit
TCC:001A:0021 EMCDataErr:00000013

TCC:001B:0022 EMCDataErr:00000013

TCC:001C:0023 EMCDataErr:00000013

TCC:001D:0024 EMCDataErr:00000013

TCC:001D:0024 EMCDataErr:00000013

ASCII Diag mode

F3 T>

Seagate Rosewood A5 Keeps beeping and restarting power Data Recovery Log

12June2024: Customer dropped the drive and seized the heads. Stiction release. Techmode Patch. HDD Id Edit. It keeps switching itself off on bad sectors or loss of readyness. Drive sounds like it has bad heads but does read ok in some areas before automatically turning off and asking for unlock. Doesn't matter if you apply an automatic script as it keeps restarting as you read sectors. To solve this please edit your smp with only these settings checked: Disable prefetch, Reading cache is disabled & Disable lookahead.

PCB Brownout Hard Drive

18June2024: Suspect PCB is problematic (one of the terminal messages mentions "brownout", MCU should not be resetting unless there are power issues). Modify seek/calibration flags in ROM, disable IDLE activity in SMP. Use donor PCB. Drive has DWF issue (device fault state). Resolve this by loading the disk FW (volume 0 fid 20D) and applying the "Clear device fault state (RAM)" solution. Must be reapplied when drive is repowered. Imaged the remaining customer data at full speed (after re-enabling read lookahead in SMP)

Model : ST2000LM007-1R8174
Serial : WDBZKNKC
Firmware : SBK2
Capacity : 2 TB (3 907 029 168)

Boot 0x80M
Tech Unlock Handshake: 0x895A9820
Reply: 
QB
Rst 0x80MSrv ETCR init 0x0000
(P) SATA Reset

RAW OFF
 PASS
(DOS Table) Worst Count: 00000000 At SU: FFFFFFFF NT: 00000000 OT: 00000000
(MC POR Duration): 0000000080
Intel 6G->3G
Send Status: COMRESET seen
CSpd= 3Gbps
DSC
FAFH_TRIGGER_POWER_UP 
Set Transfer Mode selected

003 Terminal Error

15July24 Clicking and beeping,0003 in the terminal. Information from ROM does not give information about preamp:

Addr..................... : 0x00114F00

Fam ID................... : 0xA5 (Rosewood_A5)
Fam Member............... : 0x1
SN....................... : WDZ6FRZX
Servo FW rev code........ : 0x8991
Max head................. : 3
Seek mode................ : 2000
Flags.................... : 0A09
Head vendor.............. : default
RRO mode................. : 0005
Heads polarity........... : 00 00 00 00
Logical head map......... : 00 01 02 03

The patient heads part number: RX4-T AG81-D

Donor drive that we used, it was unlocked by techmode patch: HDA SN: WDZ6A92G, RPM: 5456, Wedges: 178, Heads: 4, OrigHeads: 4, Lbas: 00001D5754FF, PreampType: 82 12

The donor heads part number: RX4-T AG81-D

MHA SWAP.

Slow Hard Drive with endless loading

seagate ST2000LM007-1R8174 data recovery

14 April 2023: Drive originally gave full id but would busy on any command. Full ID failed soon after patching and shorting. Firmware was bricked.

Rosewood AF

Model : ST2000LM007-1R8174
Serial : ZDZF8MB9
Firmware : EB01
Capacity : 0 MB (-     1)

Techmode patch did not help. Terminal was bricked.

Terminal spam:

ReadContinuous: 14CB73CF,00000232CFD twk 56->53TotalEntries:001B   XfrLen:0232UnrecovSectorCount:0001,001A,0215Retry error: 44030094

ReadContinuous: 14CB73CF,00000232CFD twk 56->53TotalEntries:001B XfrLen:0232UnrecovSectorCount:0001,001A,0215Retry error: 44030094

Short circuit worked to save important modules. Turning off background HDD processes did not help and terminal was still bricked.

Utility:

Drive power supply...................... : OFF
Drive power supply...................... : ON
Unlock Tech Mode, drive prepared by utility : Ok 


Test  : Edit HDD ID (terminal)
HDD ID data source...................... : Terminal
Vol..................................... : 3
FID..................................... : 0x93
Copy.................................... : 0
HDD ID data destination................. : Terminal
Vol..................................... : 3
FID..................................... : 0x93
Copy.................................... : 0
 
Reading Saved Mode Pages...
Rd Sys File: vol = 3, FID = 093, Copy = 000...
Receiving file  FILE_3_093_0, length = 8192
Parsing Saved Mode Pages...
SMP Dbl: 0x3C001000 - 0x0001FFFF (0x0000000F)
Rd Sys File: vol = 3, FID = 028, Copy = 000...
Receiving file  FILE_3_028_0, length = 1028096
Rd Sys File: vol = 3, FID = 035, Copy = 000...
Receiving file  FILE_3_035_0, length = 1183744
Rd Sys File: vol = 3, FID = 093, Copy = 000...
Receiving file  FILE_3_093_0, length = 8192

Check heads:

Head 00 Resistance 01B8
Head 01 Resistance 01C2
Head 02 Resistance 01E2
Head 03 Resistance 01F2

Solution

F3 T>/2U

Spin Up Complete
Elapsed Time 0.000 msecs 
F3 2>
ASCII Diag mode

F3 T>
Blks 009F10-009F17 (000008), BufAddr 013E2000-013E2FFF, DBA 813E2000, BytesPerBlk 200 Online Cmd SDBP DFB
Blks 009F18-009F1F (000008), BufAddr 013E3000-013E3FFF, DBA 813E3000, BytesPerBlk 200 Cmd Input Buf
Blks 009F20-009F27 (000008), BufAddr 013E4000-013E4FFF, DBA 813E4000, BytesPerBlk 200 Diag Batch File
Blks 009F28-009F2F (000008), BufAddr 013E5000-013E5FFF, DBA 813E5000, BytesPerBlk 200 
Blks 009F30-009F37 (000008), BufAddr 013E6000-013E6FFF, DBA 813E6000, BytesPerBlk 200 
Blks 009F38-009F3F (000008), BufAddr 013E7000-013E7FFF, DBA 813E7000, BytesPerBlk 200 
Blks 009F40-009F47 (000008), BufAddr 013E8000-013E8FFF, DBA 813E8000, BytesPerBlk 200 
Blks 009F48-009F97 (000050), BufAddr 013E9000-013F2FFF, DBA 813E9000, BytesPerBlk 200 Diag Mode Cmd SDBP DFB
Blks 009F98-009FE7 (000050), BufAddr 013F3000-013FCFFF, DBA 813F3000, BytesPerBlk 200 Test Service SDBP DSB
Blks 009FE8-00A037 (000050), BufAddr 013FD000-01406FFF, DBA 813FD000, BytesPerBlk 200 
Blks 00A038-00A087 (000050), BufAddr 01407000-01410FFF, DBA 81407000, BytesPerBlk 200 
Blks 00A088-00A207 (000180), BufAddr 01411000-01440FFF, DBA 81411000, BytesPerBlk 200 Drive Geometry Info
Blks 00A208-00A387 (000180), BufAddr 01441000-01470FFF, DBA 81441000, BytesPerBlk 200 
Blks 00A388-00A507 (000180), BufAddr 01471000-014A0FFF, DBA 81471000, BytesPerBlk 200 
Blks 00A508-00A687 (000180), BufAddr 014A1000-014D0FFF, DBA 814A1000, BytesPerBlk 200 
Blks 00A688-00A807 (000180), BufAddr 014D1000-01500FFF, DBA 814D1000, BytesPerBlk 200 
Blks 00A808-00AB07 (000300), BufAddr 01501000-01560FFF, DBA 81501000, BytesPerBlk 200 
Blks 00AB08-00AE07 (000300), BufAddr 01561000-015C0FFF, DBA 81561000, BytesPerBlk 200 
4?1?22
Input_Command_Error

F3 T>
ASCII Diag mode

F3 T>i4,1,22

F3 T>/CU10

 MCInitialize: Start:  Host VBM Size (Bytes): 00000210 Metadata VBM Size (Bytes):  MC Segments: 000046A1
 MCInitialize:  MCMTBufferPtr->Header.MCMTHeader.MediaCacheDiscStateFlags = 0000000A
 MCInitialize:  MCMTBufferPtr->Header.MCMTHeader.MCStateFlagsDisc = 00000001
 MCInitialize:  MCStateFlags = 00000001

[MCMTW_DSW] Primary - 00000000
[MCMTW_DSW] Secondary - 00000000
 MCInitialize: Init complete: 
F3 C>
Boot0x80M
TCC:001F

Tech Unlock Handshake: 0x817E3962
Reply: 

Rst0x80M

Tech Unlock Handshake: 0xC76947CD
Reply: 

Rst0x80M
T:0x001 0x38808ABD
FTU
TCC:001F:002A EMCDataErr:0000000C

PrgF
PrgF
UpdateCapacityandSave
(P)SATAReset

RAWOFF
PASS
Bothcopyissame!
6GbMaxSpeedloweredto3GbforIntelbug
SendStatus:COMRESETseen
CSpd=3Gbps
FIS34
IDLE1
 VC0

 XI2
 VC1

 VC2Up
IDLE2
 VC0

 VC1

 VC2Up
 XI2
TCC:001F:0024 EMCDataErr:00000000

FAFH_TRIGGER_POWER_UP
IDLE2
 VC0

 VC1

IDLE2
 XI2
TCC:001E:0022 EMCDataErr:00000000

IDLE2
 XI2
TCC:001E:0022 EMCDataErr:00000000

Top 2 heads crashed on platter

17Aug23: Drive originally was clicking, 0007 in the terminal. We did MHA Swap. Drive was clicking and after clicks stayed spinning, came ready ID but 0 capacity :

Model : ST2000LM007-1R8174
Serial : WDZWBABE
Firmware : EB01
Capacity : 0 MB (-     1)

Techmode patch did not help. Terminal was not accessible.

In the terminal after MHA and techmode patch:

FAILServoOp=0100Resp=0003
01000001000000010000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
ResponseFrame174000790871180000080000000000000B760000000000000000000000000A9D00000000000000000000000000000000000000000000000000000000000000000002Loop=007F

FAILServoOp=0095Resp=0007
00956CCE00047FFF7FFF7FFF000000030000000080000000FFFF0000000000000000000000000000000061B04028A00000000000000000000000000000000000
ResponseFrame00020001000000000000C4FA001EFFAD0000000100000006FF00000000000000000000000000000000000000000000000000000
Boot0x80M
TCC:001D
[LBA=0x00000001][LBA=0x00000001]
RECOVServoOp=06DFResp=0005
DSC PASS
SIMFileFD=FC000000ErrorCode=43160080DiscLBA=0000000000000001Duration=00000966ms[LBA=0x0000DA01][LBA=0x0000DA01]
SIMFileFD=FC000000ErrorCode=43160080DiscLBA=000000000000DA01Duration=00000048ms[LBA=0x00000406][LBA=0x00000406]
SIMFileFD=FC00320DErrorCode=43160080DiscLBA=0000000000000406Duration=00000047ms[LBA=0x0000DE06][LBA=0x0000DE06]
SIMFileFD=FC00320DErrorCode=43160080DiscLBA=000000000000DE06Duration=00000046ms
SimError-RemaininginBootFW
Performadoubledownloadwithoutapowercycle

We could not get terminal with shorting the points.

Sudden Restart of Hard Drive

10Sept23: This hard drive was being used in a mac when sudden restart was done. The owner said that they did not bump or drop this drive but unfortunately it was making a beeping sound on power up. Zero Alpha inspected that the inside master head assembly had been damaged. The heads were dislodged causing a very strong resistive stiction. We have years of experience recovering from this type of scenario. We were able to return all data.

Seagate ST2000LM007 1R8174-570 beeping sound data recovery

Model : ST2000LM007-1R8174
Serial : ZDZKRDZP
Firmware : EB01
Capacity : 2 TB (3 907 029 168)

AF Rosewood

Seagate 3EEAP8-500 expansion HDD 2TB data recovery

Seagate 3EEAP8-500 expansion HDD 2TB data recovery plastic cover

Switching HDD power supply ON
Family ID by HDD ID: AF
Selected  Family ID: AF
Selected family......................... : AF, Rosewood_AF
Model by ID............................. : ST2000LM007-1R8174                      

Loading default settings!
Use the options dialog to review and save utility settings.
Then press OK!


Family default settings loading!

 
Tech Key...
 
Requesting FW Pkg ver ........ R1AEA069E.SDM4.650003.EB01    
 
 
Detecting SA Phys Sct Size...
Result.................................. : 4096
 
Detecting UA Phys Sct Size...
Result.................................. : 4096
 
Detecting Max Head number...
Phys. heads............................. : 4
 
Obtaining Saved Mode Pages File information...
Reading Saved Mode Pages...
Parsing Saved Mode Pages...
SMP Dbl: 0x3C001000 - 0x0001FFFF (0x0000000F)
 
LBA alignment........................... : 0
 
Obtaining Registry File information...
Reading Registry File...
Parsing Registry File...

Media Cache
===========
MC       : enabled
MC Size  : 0x0
MC MCMT Ver is unavailable!!!
 
Collecting Sys Files information...
  ID        Len
===============
   0         40  Reserved Defect Table (SA defect table)
   1          8  Drive Information File (DIF)
   2         16  Performance Parameter File (PPF)
   3       7800  Primary Defect File (P-List)
   5          8  Manufacturing Information File (MIF)
   8       4800  
   B       1000  
   C     122880  Serial Port Test Results File (Self Scan Log)
   D        160  
   E        432  Data Integrity Check (DIC), HEAD 0
   F        224  DIC Dummy File
  13          8  Disc Registry File (settings, security, etc)
  15        128  BGMS File (Directed Offline Scan)
  16          8  
  17         40  
  19         32  Log File
  1A         40  Log File
  1B          8  Log File
  1C         16  
  1D        128  Physical Overlay File 0
  1E        128  Physical Overlay File 1
  20        384  Physical Overlay File 3
  21        256  Physical Overlay File 4
  22         80  Drive Self Test (DST), Head 0
  23         80  Drive Self Test (DST), Head 1
  24         80  Drive Self Test (DST), Head 2
  25         80  Drive Self Test (DST), Head 3
  2A         16  Saved Mode Pages (HDD settings)
  2B       2008  R/W Operating Parameters (translator, etc)
  2C        432  Data Integrity Check (DIC), HEAD 1
  2D        432  Data Integrity Check (DIC), HEAD 2
  2E        432  Data Integrity Check (DIC), HEAD 3
  33       4576  
  34        640  Packed CONGEN XML definition
  37       6800  
  3A          8  
  3C        616  
  3D       3584  Disc firmware container 1
  3E       3584  Disc firmware container 2
  3F       4576  SED parameters
  40        184  SED parameters
  41       2184  SED parameters
  42       4096  ST Ovl
  43       5128  Defect list report file
  44     2240120  BIG file
  45     1785856  BIG file
  46     302752  BIG file
  47     142368  BIG file
  48        592  BIG file
  49        232  BIG file
  4A       8320  BIG file
  4B       4352  
  4F       8192  
  50      30560  MCMT
  52          8  
  58      12800  
  5C       2048  
Collecting Sys File Infos completed
 
Collecting DT Infos...
ROM:
  ID     MemOffs        Len
===========================
   0    80400000     230400  Read Adaptive Parameters File (RAP)
   1    80439400        512  Controller Adaptive Parameters File (CAP)
   4      118B00       8192  Servo Adaptive Parameter File (SAP)
        80000000         16
              total    8208
   A      475BF4       1024  Seek Profile
  13    80459CD8       2448  Dependent Zone Table for User Area
  14    8045F670         32  Dependent Zone Table for System Area
  15           0    1048576  Flash ROM
  1D    80400020       5000  VBAR Configuration File
  1E    804028A8       9680  Zone Format Parameters File
  26    80452E28      28336  
  27    80452D08        288  
 
RAM:
  ID     MemOffs        Len
===========================
   0    80400000     230400  Read Adaptive Parameters File (RAP)
   1    80439400        512  Controller Adaptive Parameters File (CAP)
   2    804013A8       4832  Zone Table
   4      118B00       8192  Servo Adaptive Parameter File (SAP)
        80000000         16
              total    8208
   6     19D44E0      81940  Servo Flaw Table
   A      475BF4       1024  Seek Profile
  13    80459CD8       2448  Dependent Zone Table for User Area
  14    8045F670         32  Dependent Zone Table for System Area
  15           0    1048576  Flash ROM
  16    80400000         32  Drive Configuration Table
  17    804061A8       4848  Temperature Control Configuration
  1D    80400020       5000  VBAR Configuration File
  1E    804028A8       9680  Zone Format Parameters File
  1F    80840B80      17136  RW working user preamp table
  20    80844E70        112  RW working system preamp table
  22    81638000     692224  
  25    816E1000     315392  
  26    80452E28      28336  
  27    80452D08        288  
  28    815E5000     327680  
  39    80D6DB80    2228224  
  3E    8045C1F0      13440  
  3F    8045F690        480  
 
Collecting DT Infos completed
 
 
System Files I/O method detection... ATA(direct)
 
 
Reading autotuning buffer...............   Ok
Buff Root FAT searching  in RAM.........   Ok
Searching module table in RAM... .......   Ok
Searching DT table(RAM, WR) in RAM......   Ok
Searching DT table(RAM, RD) in RAM......   Ok
Searching volume 0 file table in RAM....   Ok
Searching volume 1/2 file table in RAM...   Ok
Searching volume 3 file table in RAM....   Ok
Searching volume 4/5 file table in RAM...   Ok
Request for volume 9/A file allocation table in RAM   Ok
Searching SMP RAM FID in RAM............   Ok
Searching Non Resident G-List FID in RAM   Ok
Searching CFW OVL FID in RAM............   Ok
Search for DBA Base in RAM..............   Ok
Search for RW Sys File DBA in RAM.......   Ok
Search for MCMT RAM FD in RAM...........   Ok

Terminal Output


Boot0x80M
TCC:001B

Tech Unlock Handshake: 0x0CD6705A
Reply: 
QB
Rst0x80M
T:0x0000 0x3FFFFFFF
FTU
TCC:001B:0023 EMCDataErr:00000014

PrgF
(P)SATAReset

RAWOFF
PASS
Bothcopyissame!LPCDisc=011D0A7FDD0025
6GbMaxSpeedloweredto3GbforIntelbug
SendStatus:COMRESETseen
CSpd=3Gbps
FIS34
IDLE1
 VC0

 XI2
 VC1

 VC2Up
IDLE1
 VC0

 XI2
 VC1

 VC2Up
 XI2
TCC:001C:0020 EMCDataErr:00000000

FAFH_TRIGGER_POWER_UP
IDLE2
 VC0

Hard Drive Not Reading

13Nov2023: Drive ID, it was not reading,could not run logic test or check SMART. Went BSY.

Model : ST2000LM007-1R8174
Serial : WDZQ....
Firmware : EB01
Capacity : 2 TB (3 907 029 168)
Switching HDD power supply ON
Family ID by HDD ID: AF
Selected  Family ID: AF
Selected family......................... : AF, Rosewood_AF
Model by ID............................. : ST2000LM007-1R8174                      

Loading default settings!
Use the options dialog to review and save utility settings.
Then press OK!


Family default settings loading!

 
Tech Key...
HDD Redynes timeout (10000)
Pass.................................... : 1
 
Test.................................... : Surface verification
ERROR! LBA : 0 Verify sectors error HDD Redynes timeout (10030)
Hard reset sending : Operation aborted
Hard reset sending : Operation aborted
Hard reset sending : Operation aborted
Drive power supply...................... : ON
Drive power restart : Operation aborted
Error scenario.......................... : Failed. Process terminated!
Status.................................. : Skip
 
Test execution has been interrupted
 
Duration................................ : 0:00:37
 
Pass.................................... : 1
 
Test.................................... : Surface verification
ERROR! LBA : 0 Verify sectors error HDD Redynes timeout (10030)
Hard reset sending : Operation aborted
Drive power restart : Operation aborted
Error scenario.......................... : Failed. Process terminated!
Status.................................. : Skip
 
Test execution has been interrupted
 
Duration................................ : 0:00:39
 
Drive power supply...................... : OFF

Terminal:

Boot0x80M
TCC:001C

QB
Rst0x80M
FTU
TCC:001C:0021 EMCDataErr:00000019

PrgF
(P)SATAReset

RAWOFF
PASS
Primary is latest! -00000001
[MCMTW_DSW] Secondary - 000294CB

Starting LBA of RW Request = 000C15DF14 Length = 00000A09
Process RW Error - Read at LBA 000C15DF17 Sense Code = 43110081
Out: Initiate Mark Pending Reallocate Request for disc_lba: 000C15DF17 CHS: 00024E37.03.0003

PrgF!
LPC Disc = 000C15DF250146
MS Read Fails: 60AEF8A0, 00005048
DSC PASS
PrgF

6Gb Max Speed lowered to 3Gb for Intel bug
Send Status: COMRESET seen
CSpd = 3Gbps
FIS34CFD twk57 -> 54CFD twk54 -> 4BCFD twk57 -> 54CFD twk54 -> 51CFD twk51 -> 48

Starting LBA of RW Request = 000C15EA8C Length = 00000A09
Process RW Error - Read at LBA 000C15F07C Sense Code = 43160080

Scratched platter Hard Drive

seagate ST2000LM007 1R8174 platter damage ring hdd was dropped

14Dec23: Drive was dropped. This drive will ID occasionally but with clicking sounds. This hard drive was manufactured in October 2016. Tech mode patched. New heads but same symtoms in terminal:

Rst 0x80MSrv DETCR init 0x0000
 FAIL  Servo Op=06DF Resp=0007

 06DF 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 ResponseFrame 0000 0001 0000 0001 0008 0000 0000 0000 0EFF 0000 0000 0000 0000 0000 1A7E 0973 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000C
DSC FAIL
 RECOV Servo Op=0095 Resp=0005

seagate ST2000LM007 1R8174 platter damage ring under microscope

These photos show how much damage was done with a large scratch in the middle and outside of the hard drive. Also known as media damage.

Scratching and Clicking sound in Hard Drive

11Dec23: Drive makes clicking/scratching sounds, 0003 and 0007 servo fails in terminal. Needs head swap.

12Dec23: MHA swap. Drive sounds really bad, but eventually gets a full ID. MRB. Imaged some data, but drive no longer reads. Rosewood A5.

13Dec23: Applied DWF solution (clear fault state in RAM). Drive reads again, imaged more data. After repowering, drive IDs with 0 capacity (translator/MCMT issue). The donor heads cannot write to SA, will require another head swap.

18Dec23: MHA swap. Drive sounds much better with these heads. Heads are able to write to the SA. Edit SMP. Write back working translator, MCMT system files to copy 0. Needs DWF solution again, then we're back to getting a full ID. Imaged several hundred gigabytes of data.

Boot 0x80M
Tech Unlock Handshake: 0x8C390704
Reply: 
Rst 0x80M
T:0x000 0x69801AE2Srv DETCR init 0x0000
FTU
Update Capacity and Save
(P) SATA Reset

RAW OFF

 RECOV Servo Op=0195 Resp=0005

DSC PASS
 RECOV Servo Op=0195 Resp=0005

 RECOV Servo Op=0095 Resp=0005
 PASS
 EDAC Value = 0000000000007CF6
 RECOV Servo Op=0195 Resp=0005

DOS: MAGIC CONFIG NUMBER MISMATCH
(DOS) File Save 
 RECOV Servo Op=00A5 Resp=0005
v0008qv0008qv0008qPass  Wrst Ct: 0000 SU: FFFFFFFF NT: 00000000 OT: 00000000
(DOS Table) Worst Count: 00000000 At SU: FFFFFFFF NT: 00000000 OT: 00000000
 MCMT table is corrupted

 RECOV Servo Op=0195 Resp=0005

PrgF
(MC POR Duration): 0000000DFF
Intel 6G->3G
Send Status: COMRESET seen
CSpd= 3Gbps
(S) SATA Reset

Send Status: COMRESET seen
CSpd= 3Gbps
(H) SATA Reset
SSPSaveSettings 
SSPRestoreSettings 
Send Status: COMRESET seen
CSpd= 3Gbps
Set Transfer Mode selected
Ultra DMA selected
Set Transfer Mode selected
 RECOV Servo Op=0395 Resp=0005

RSMFault Source = 0080GROSS*

Hard Drive cannot come ready by system files can accessed via terminal

22Jan24: Drive comes ready with full ID. Goes BSY when attempting to access SA or DA via ATA. System files can be accessed via terminal.

22Jan24: Comes ready and works immediately after editing SMP. Full SA and DA access.

Boot 0x80M
Tech Unlock Handshake: 0xB47F5B41
Reply: 
Rst 0x80M
T:0x000 0x300569D0Srv DETCR init 0x0000
FTU
(P) SATA Reset

RAW OFF
 PASS
(DOS Table) Worst Count: 00000C22 At SU: 00004AEE NT: 00000000 OT: 00000002
Starting LBA of RW Request=0015E11FEF  Length=00000234
ProcessRWError -Read-   at LBA 0015E11FEF  Sense Code=43110081
ProcessRecoveryComp-2
ERC TO exceeded, orig value in us:FFFFFFFF
MS Read Fails: AF08FF78,000011A0
(MC POR Duration): 0000000229
Intel 6G->3G
Send Status: COMRESET seen
CSpd= 3Gbps
DSC
Starting LBA of RW Request=0015E0EF77  Length=000011A0
ProcessRWError -Read-   at LBA 0015E0F019  Sense Code=43110081Out: [PRA]!

[...]

Starting LBA of RW Request=0015E0EF77  Length=000011A0
ProcessRWError -Read-   at LBA 0015E0FFB4  Sense Code=43110081Out: [PRA]!

(DOS) File Save Pass  Wrst Ct: 0C22 SU: 00004AEE NT: 00000000 OT: 00000002
Starting LBA of RW Request=0010A7814E  Length=00001392
ProcessRWError -Read-   at LBA 0010A7819D  Sense Code=43110081Out: [PRA]!

Starting LBA of RW Request=0010A7814E  Length=00001392
ProcessRWError -Read-   at LBA 0010A78763  Sense Code=43110081
Hd 2  Err Blk     10A78763  BER pre 0.000000
Out: [PRA]!

[...]

Starting LBA of RW Request=0018A83453  Length=00000E79
ProcessRWError -Read-   at LBA 0018A8345D  Sense Code=43110081
Hd 2  Err Blk     18A8345D  BER pre 0.000000
Out: [PRA]!

RSMFault Source = 0080GROSS*
Starting LBA of RW Request=0018A83453  Length=00000E79
ProcessRWError -Read-   at LBA 0018A83792  Sense Code=43110081Out: [PRA]!

Starting LBA of RW Request=0018A83453  Length=00000E79
ProcessRWError -Read-   at LBA 0018A83794  Sense Code=43110081Out: [PRA]!
[ScrubRemove]!

(DOS) File Save Pass  Wrst Ct: 0DBE SU: 0009A2B5 NT: 00000000 OT: 00000002
MCMT Save:Pass
 Dither*

Stiction Hard Drive - Head on Platter

01March24: Beeping drive, sounded like stiction. Inspected the drive inside: 2 heads sliders were stuck to the platter. We were able to remove from the top platter,second one is invisble,heads looked destroyed. It was a stiction. A bit of MD near ramp,but not much.

Head vendor.............. : default; Flags.................... : 1A09 ; Preamp type.............. : 0000

ST2000LM007 seagate clicking drive data recovery

MHA SWAP. Beeped,clicked,span down.

Model : ST2000LM007-1R8174
Serial : WDZNNMJF
Firmware : EB01
Capacity : 0 MB (-     1)

Terminal Output:

Boot0x80M
FAILServoOp=0100Resp=0003
FAILServoOp=00DFResp=0007
FAILServoOp=0100Resp=0003

0 (MB) Capacity Hard Drive

17April24: Drive comes ready with 0 capacity in ID. Applied tech mode unlock patch by removing ROM chip, reading, patching, writing to a donor chip, and soldering it back on. Boot ROM mode is locked on this drive (PCB is 100835923 REV B. 100835923 REV A isn't locked, but swapping ROM contents doesn't work). Terminal output indicates translator issues (vol 3 fid 28). Fixed translator and wrote back to drive (after verifying that the heads can write in SA!). Drive has full ID and full DA access after repowering. All client data imaged at max read speed.

MCMT table is corrupted Hard Drive

17Feb23: Customer had given hard drive to friend who opened the back of the label and made the problem worse.

Model : ST2000LM007-1R8174
Serial : WDZLKRCN
Firmware : EB01
Capacity : 2 TB (3 907 029 168)

Solution to Rosewood Af ST2000LM007-1R8174

Drive ID reading error
HDD Redynes timeout (10000)
Family ID by HDD ID: AF
Selected Family ID: AF
Selected family: AF, Rosewood_AF
Model by ID: ST2000LM007-1R8174

Loading default settings!
Use the options dialog to review and save utility settings.
Then press OK!

Family default settings loading!

Tech Key...
HDD Redynes timeout (10000)

Test: Edit HDD ID (terminal)
HDD ID data source: Terminal
Vol: 3
FID: 0x93
Copy: 0
HDD ID data destination: Terminal
Vol: 3
FID: 0x93
Copy: 0

Reading Saved Mode Pages...
Terminal: error detecting HDD terminal baud rate
Drive power supply: OFF
Drive power supply: ON
Unlock Tech Mode, drive prepared by utility: Ok

Drive power supply: OFF
Drive power supply: ON
Unlock Tech Mode, drive prepared by utility: Ok

Error switching COM port baud rate
Terminal: error detecting HDD terminal baud rate
Drive power supply: OFF
Drive power supply: ON
Unlock Tech Mode, drive prepared by utility: Ok

COM transfer baud rate set to 460800
Detecting SA Phys Sct Size...
Result: 4096
Rd Sys File: vol = A, FID = 32A, Copy = 000...
Root Sys File Rd Err!

Detecting SA Phys Sct Size...
Result: 4096
Rd Sys File: vol = 0, FID = 20D, Copy = 000...
Receiving file FILE_0_20D_0, length = 1835008
Parsing container segment: Flash ROM image
Segment: CUSTFW
End parsing segment... CUSTFW
End parsing container segment... Flash ROM image

Buff Root FAT searching in RAM: Ok
Searching module table in RAM: Ok
Searching DT table (RAM, WR) in RAM: Ok
Searching DT table (RAM, RD) in RAM: Ok
Searching volume 0 file table in RAM: Ok
Searching volume 1/2 file table in RAM: Ok
Searching volume 3 file table in RAM: Ok
Searching volume 4/5 file table in RAM: Ok
Request for volume 9/A file allocation table in RAM: Ok
Searching SMP RAM FID in RAM: Ok
Searching Non Resident G-List FID in RAM: Ok
Searching CFW OVL FID in RAM: Ok
Search for DBA Base in RAM: Ok
Search for RW Sys File DBA in RAM: Ok
Search for MCMT RAM FD in RAM: Ok

MCMT...
Header:
FormatKey: A79FDC3A
TimeStamp: 026008E41D9FBE09
MCSequenceNumber: 0002EF00
MSPSequenceNumber: 000125AB
DiscDirtySegmentCount: 12DA
SegHeadPtr: 26E6
SegTailPtr: 140C
MSPBaseSegmentIndex: 138A
MCMTExtentCount: 00000726
MCStateFlags1: 000000C3
MCStateFlags2: 002A
Identifier: MTP

Footer:
TimeStamp: 0000000000000000 (INVALID!)
MCSequenceNumber: 00000000 (INVALID!)

Extent Info:
FirstExtentIndex: 2553A
LastExtentIndex: 6271A
ExtentsCount: 0727

Parsing results:
Not committed extents: 0x0726 (1830)
Extents in chain: 0x0000 (0)
Total not committed TRIM: 0x0000 (0)
TRIMs in extents chain: 0x0000 (0)

in MC, not committed:
[List of extents]

Extents: 0x726

Drive power supply: OFF
Drive power supply: ON
Unlock Tech Mode, drive prepared by utility: Ok

Requesting FW Pkg ver: R1AEA069E.SDM4.AA4901.EB01
Detecting UA Phys Sct Size...
Result: 4096
Detecting Max Head number...
Phys. heads: 4

Obtaining Saved Mode Pages File information...
Reading Saved Mode Pages...
Parsing Saved Mode Pages...

LBA alignment: 0

Obtaining Registry File information...
Reading Registry File...
Parsing Registry File...

Media Cache
MC: disabled
MC Size: 0x0
MC MCMT Ver is unavailable!!!

Collecting DT Infos...
[Details of ROM and RAM]

Collecting Sys Files information...
[Details of Sys Files]

Reading autotuning buffer: Ok
Buff Root FAT searching in RAM: Ok
Searching module table in RAM: Ok
Searching DT table (RAM, WR) in RAM: Ok
Searching DT table (RAM, RD) in RAM: Ok
Searching volume 0 file table in RAM: Ok
Searching volume 1/2 file table in RAM: Ok
Searching volume 3 file table in RAM: Ok
Searching volume 4/5 file table in RAM: Ok
Request for volume 9/A file allocation table in RAM: Ok
Searching SMP RAM FID in RAM: Ok
Searching Non Resident G-List FID in RAM: Ok
Searching CFW OVL FID in RAM: Ok
Search for DBA Base in RAM: Ok
Search for RW Sys File DBA in RAM: Ok
Search for MCMT RAM FD in RAM: Ok

Test: HDD resources backup
Folder: D:\PC3000!Profiles\SgF3\Rosewood_AF\ST2000LM007-1R8174-EB01-WDZLKRCN\Data\SABackup\

Saving ROM to profile folder
File: D:\PC3000!Profiles\SgF3\Rosewood_AF\ST2000LM007-1R8174-EB01-WDZLKRCN\Data\SABackup\ROM\ROM_WDZLKRCN_70CD3413.bin
Result: Ok

Reading System Files to profile folder
Folder: D:\PC3000!Profiles\SgF3\Rosewood_AF\ST2000LM007-1R8174-EB01...

Diagnostic port error log

Boot0x80M
TCC:0024

Tech Unlock Handshake: 0xB451A766
Reply: 

QB
Rst0x80M
T:00001 0x32407EF5
FTU
TCC:0024:002A EMCDataErr:0000000C

PrgF
(P)SATAReset

DSC PASS
  MCMT table is corrupted

  VC0

  VC1

  VC2Up
  XI2
SP Regen FAIL@LBA=0x1D3D5A1D
(S)SATAReset

SP Regen FAIL@LBA=0x1D3ED2A2
(S)SATAReset

SP Regen FAIL@LBA=0x1D3E91D5
(S)SATAReset

SP Regen FAIL@LBA=0x1D3EDE1F
(S)SATAReset

SP Regen FAIL@LBA=0x1D3EEC10
SP Regen FAIL@LBA=0x1D3E7D52
(S)SATAReset
AdjusttoDiscEndLba:
PrgFSkipLBA:0242E661,0242E661
PrgFSkipLBA:0242E662,0242E662
PrgFSkipLBA:0242E663,0242E663
...

SP Regen FAIL@LBA=0x1D3E7BAE
(S)SATAReset
AdjusttoDiscEndLba:
PrgFSkipLBA:023D76E1,023D76E1
...

SP Regen FAIL@LBA=0x1D3E8658
(S)SATAReset
AdjusttoDiscEndLba:
PrgFSkipLBA:02370AE1,02370AE1
...

SP Regen FAIL@LBA=0x1D3E91D6
(S)SATAReset

SP Regen FAIL@LBA=0x1D3EF6BF
(S)SATAReset
AdjusttoDiscEndLba:
PrgFSkipLBA:050EBBA1,050EBBA1
...

SP Regen FAIL@LBA=0x1D3EF7A2
(S)SATAReset

SP Regen FAIL@LBA=0x1D3EF7A2
(S)SATAReset
AdjusttoDiscEndLba:
PrgFSkipLBA:0242DED3,0242DED3
...

SP Regen FAIL@LBA=0x1D3EF6BF
(S)SATAReset
AdjusttoDiscEndLba:
PrgFSkipLBA:023D8880,023D8880
...

SP Regen FAIL@LBA=0x1D3E7A0A
(S)SATAReset
AdjusttoDiscEndLba:
PrgFSkipLBA:023C7122,023C7122
...

SP Regen FAIL@LBA=0x1D3EF6BF
(S)SATAReset
AdjusttoDiscEndLba:
PrgFSkipLBA:023D8890,023D8890
...

Slow Unresponsive Hard Drive from a Lacie

05Aug24 - This ST2000LM007-1R8174 was inside a lacie hard drive casing and was unresponsive with the USB C cable.

Seagate ST2000LM007-1R8174 2.5 SATA Data Recovery

06Aug24 - When taken out of the case. The seagate could be read but responded slowly in PC3000.

Seagate ST2000LM007-1R8174 2.5 SATA Data Recovery

Bent Head on Seagate Hard Drive Case log

09Aug24 - A customer brought in an ST2000LM007 with part number 1R8174-570 enclosed in a seagate One Touch Hard Drive case. The customer had dropped the hard drive in the casing and it was now beeping but would not run or be read in any device. This hard drive was able to read the preamp and the head information from the ROM information using advanced software by specialised engineers at Zero Alpha.

seagate ST2000LM007-1R8174 one touch 2tb USB hard drive with a broken head

This hard drive constantly beeped and would not give a good terminal output. When opened up, there was an obvious bend in the top head piece causing the hard drive not be able to read. This hard drive will need a hardware replacement of the heads which can be done by specialised engineers from Zero Alpha Data Recovery. A drive should only be opened by professionals in a safe environment to avoid irreversible damage.

Seagate ST2000LM007-1R8174 2.5 SATA Data Recovery - bent heads

ST2000LM007-1R8174 Quoted $1800 to Recover caselog

25Sep24: This seagate hard drive came from a computer repair shop who quoted it $1800. It had been opened by an unqualified user and left the sticker exposed. Head 0,2 are reading ok but 1,3 are reading very poorly 5kb/s. After reading for a while the drive seemed to hit bad sectors or had issues causing it to: MCMT table is corrupted. We were able to stabalise the drive again by clearing the media cache with level /C and U10 command. The media cache module was damaged at the top using the error recovery mode we were able to get a good looking file but decided to try clearing it first.