Seagate ST31000524AS Data Recovery : No ID
Issue:
- Drive ID was not being detected in PC3000
- Drive became ready but no terminal access
- Terminal showed the following output:
Rst 0x20M
RW: Disc Ctlr Initialization Completed.
(P) SATA Reset
Solution:
Had to short the points. Timing is after the device is powered on, above message showed (and after the first click) to have terminal access. Drive ID was detected after clearing SMART via terminal but drive was still inaccessible.
Backed up important modules using:
https://www.youtube.com/watch?v=jWjPARPwBdk
Drive struggled to show file directories, scanning MFT table took too long.
Asked Ace Technical to fix translator:
DD family detecting...
Family ID: 3F
Selected family......................... : 3F, Pharaoh
Model by ID............................. : ST31000524AS
Tech Key...
Requesting FW Pkg ver ........ PH0U7B.CCD4.JM0B9Y.JC4B
Detecting SA Phys Sct Size...
Result.................................. : 512
Detecting UA Phys Sct Size...
Result.................................. : 512
Detecting Max Head number...
Phys. heads............................. : 4
Obtaining Saved Mode Pages File information...
Reading Saved Mode Pages...
Parsing Saved Mode Pages...
SMP Dbl: 0x3C000317 - 0x037FF7FF (0x0000000F)
LBA alignment........................... : 0
Obtaining Registry File information...
Reading Registry File...
Parsing Registry File...
Media Cache
===========
MC is not supported / NVC caching
Collecting Sys Files information...
ID Len
===============
0 4 Reserved Defect Table (SA defect table)
1 2 Drive Information File (DIF)
2 16 Performance Parameter File (PPF)
3 3787 Primary Defect File (P-List)
4 12 Servo Adaptive Parameter File (SAP)
5 4 Manufacturing Information File (MIF)
6 66 Read Adaptive Parameters File (RAP)
7 1 Controller Adaptive Parameters File (CAP)
8 4800
9 1 SMART Configuration File
A 2251 SMART Data File
B 1000
C 64000 Serial Port Test Results File (Self Scan Log)
D 160
E 432 Data Integrity Check (DIC), HEAD 0
F 223 DIC Dummy File
13 8 Disc Registry File (settings, security, etc)
15 100 BGMS File (Directed Offline Scan)
16 2
17 40
19 24 Log File
1A 33 Log File
1B 1 Log File
1C 9
1D 128 Physical Overlay File 0
1E 128 Physical Overlay File 1
1F 640 Physical Overlay File 2
22 80 Drive Self Test (DST), Head 0
23 80 Drive Self Test (DST), Head 1
24 80 Drive Self Test (DST), Head 2
25 80 Drive Self Test (DST), Head 3
2A 9 Saved Mode Pages (HDD settings)
2B 1172 R/W Operating Parameters (translator, etc)
2C 432 Data Integrity Check (DIC), HEAD 1
2D 432 Data Integrity Check (DIC), HEAD 2
2E 432 Data Integrity Check (DIC), HEAD 3
33 4576
34 640 Packed CONGEN XML definition
35 26 SMART Data
3A 4
Collecting Sys File Infos completed
Collecting DT Infos...
ROM:
ID MemOffs Len
===========================
0 6037200 33792 Read Adaptive Parameters File (RAP)
1 6037000 512 Controller Adaptive Parameters File (CAP)
4 4002C00 4096 Servo Adaptive Parameter File (SAP)
602BE00 4096
total 8192
5 6C000 81920 Servo Firmware Table
A 60B59A4 3072 Seek Profile
13 60C2360 864 Dependent Zone Table for User Area
14 60C26C0 96 Dependent Zone Table for System Area
15 0 524288 Flash ROM
1B 60C0164 8700 Dependent Zone Group Tables for User Area
1C 60C0024 320 Dependent Zone Group Tables for System Area
1D 6037220 352 VBAR Configuration File
1E 60374B0 2416 Zone Format Parameters File
RAM:
ID MemOffs Len
===========================
0 6037200 33792 Read Adaptive Parameters File (RAP)
1 6037000 512 Controller Adaptive Parameters File (CAP)
2 6037380 304 Zone Table
4 4002C00 4096 Servo Adaptive Parameter File (SAP)
602BE00 4096
total 8192
5 6C000 81920 Servo Firmware Table
6 280E44 40996 Servo Flaw Table
A 60B59A4 3072 Seek Profile
13 60C2360 864 Dependent Zone Table for User Area
14 60C26C0 96 Dependent Zone Table for System Area
15 0 524288 Flash ROM
16 6037200 32 Drive Configuration Table
17 6039240 1216 Temperature Control Configuration
1B 60C0164 8700 Dependent Zone Group Tables for User Area
1C 60C0024 320 Dependent Zone Group Tables for System Area
1D 6037220 352 VBAR Configuration File
1E 60374B0 2416 Zone Format Parameters File
1F 618D67C 1088 RW working user preamp table
20 618DABC 64 RW working system preamp table
Collecting DT Infos completed
System Files I/O method detection... ATA(direct)
Reading autotuning buffer............... Ok
Buff Root FAT searching in RAM......... Ok
Searching module table in RAM... ....... Ok
Searching DT table(RAM, WR) in RAM...... Ok
Searching DT table(RAM, RD) in RAM...... Ok
Searching volume 0 file table in RAM.... Ok
Searching volume 1/2 file table in RAM... Ok
Searching volume 3 file table in RAM.... Ok
Searching volume 4/5 file table in RAM... Ok
Request for volume 9/A file allocation table in RAM Ok
Searching SMP RAM FID in RAM............ Ok
Searching Non Resident G-List FID in RAM Ok
Searching CFW OVL FID in RAM............ Ok
Search for DBA Base in RAM.............. Ok
Search for RW Sys File DBA in RAM....... Ok
Search for MCMT RAM FD in RAM........... Error
Test : Resource master copy creation in DB
Folder: /Pharaoh/ST31000524AS JC4B xxxxxx
Saving ROM to DB
File : <root>/Seagate F3 Architecture/Pharaoh/ST31000524AS JC4B xxxxxxxx/ROM/ROM_xxxxxxxx_xxxxxx.bin
Result.................................. : Ok
Reading modules to DB
Folder: <root>/Seagate F3 Architecture/Pharaoh/ST31000524AS JC4B xxxxxxxx/ModDir
Will be skipped : 000C, 000E, 000F, 0022, 0023, 0024, 0025, 002C, 002D, 002E
Module 0000, Reserved Defect Table (SA defect table).................. : Ok
Module 0001, Drive Information File (DIF)............................. : Ok
Module 0002, Performance Parameter File (PPF)......................... : Ok
Module 0003, Primary Defect File (P-List)............................. : Ok
Module 0004, Servo Adaptive Parameter File (SAP)...................... : Ok
Module 0005, Manufacturing Information File (MIF)..................... : Ok
Module 0006, Read Adaptive Parameters File (RAP)...................... : Ok
Module 0007, Controller Adaptive Parameters File (CAP)................ : Ok
Module 0008........................................................... : Ok
Module 0009, SMART Configuration File................................. : Ok
Module 000A, SMART Data File.......................................... : Ok
Module 000B........................................................... : Ok
Module 000D........................................................... : Ok
Module 0013, Disc Registry File (settings, security, etc)............. : Ok
Module 0015, BGMS File (Directed Offline Scan)........................ : Ok
Module 0016........................................................... : Ok
Module 0017........................................................... : Ok
Module 0019, Log File................................................. : Ok
Module 001A, Log File................................................. : Ok
Module 001B, Log File................................................. : Ok
Module 001C........................................................... : Ok
Module 001D, Physical Overlay File 0.................................. : Ok
Module 001E, Physical Overlay File 1.................................. : Ok
Module 001F, Physical Overlay File 2.................................. : Ok
Module 002A, Saved Mode Pages (HDD settings).......................... : Ok
Module 002B, R/W Operating Parameters (translator, etc)............... : Ok
Module 0033........................................................... : Ok
Module 0034, Packed CONGEN XML definition............................. : Ok
Module 0035, SMART Data............................................... : Ok
Module 003A........................................................... : Ok
Modules reading process completed
Reading HDD ID pages list...
Reading HDD ID pages...
ID Page 00............................................................ : Ok
ID Page 01............................................................ : Ok
ID Page 02............................................................ : Ok
ID Page 03............................................................ : Ok
ID Page 04............................................................ : Ok
ID Page 08............................................................ : Ok
ID Page 09............................................................ : Ok
ID Page 0A............................................................ : Ok
ID Page 0B............................................................ : Ok
ID Page 0C............................................................ : Ok
ID Page 0D............................................................ : Ok
ID Page 0E............................................................ : Ok
ID Page 0F............................................................ : Ok
Reading System Files to DB
Folder: <root>/Seagate F3 Architecture/Pharaoh/ST31000524AS JC4B xxxxxxx/SysFiles
Copies : 0 1
Sys File FC000000(0), Reserved Defect Table (SA defect table)......... : Ok
Sys File FC000000(1), Reserved Defect Table (SA defect table)......... : Ok
Sys File FC001203(0).................................................. : Ok
Sys File FC001203(1).................................................. : Ok
Sys File FC002204(0).................................................. : Ok
Sys File FC002204(1).................................................. : Ok
Sys File FC003205(0).................................................. : Ok
Sys File FC003205(1).................................................. : Ok
Sys File FC004206(0).................................................. : Ok
Sys File FC004206(1).................................................. : Ok
Sys File FC00520C(0).................................................. : Ok
Sys File FC00520C(1).................................................. : Ok
Sys File FC00620D(0).................................................. : Ok
Sys File FC00620D(1).................................................. : Ok
Sys File FC00720E(0).................................................. : Ok
Sys File FC00720E(1).................................................. : Ok
Sys File FC34501B(0), Primary Defect File (P-List).................... : Ok
Sys File FC34501B(1), Primary Defect File (P-List).................... : Ok
Sys File FC34D028(0), R/W Operating Parameters (translator, etc)...... : Ok
Sys File FC34D028(1), R/W Operating Parameters (translator, etc)...... : Ok
Sys File FC34F035(0), Non Resident G-List............................. : Ok
Sys File FC34F035(1), Non Resident G-List............................. : Ok
Sys File FC350036(0).................................................. : Ok
Sys File FC350036(1).................................................. : Ok
Sys File FC353061(0).................................................. : Ok
Sys File FC353061(1).................................................. : Ok
Sys File FC355100(0), Physical Overlay File 0......................... : Ok
Sys File FC355100(1), Physical Overlay File 0......................... : Ok
Sys File FC356101(0), Physical Overlay File 1......................... : Ok
Sys File FC356101(1), Physical Overlay File 1......................... : Ok
Sys File FC357102(0), Physical Overlay File 2......................... : Ok
Sys File FC357102(1), Physical Overlay File 2......................... : Ok
Sys File FC358103(0).................................................. : Ok
Sys File FC358103(1).................................................. : Ok
Sys File FC359104(0).................................................. : Ok
Sys File FC359104(1).................................................. : Ok
Sys File FC35A105(0).................................................. : Ok
Sys File FC35A105(1).................................................. : Ok
Sys File FC35B106(0).................................................. : Ok
Sys File FC35B106(1).................................................. : Ok
Sys File FC35C107(0).................................................. : Ok
Sys File FC35C107(1).................................................. : Ok
Sys File FC35D108(0).................................................. : Ok
Sys File FC35D108(1).................................................. : Ok
Sys File FC35E109(0).................................................. : Ok
Sys File FC35E109(1).................................................. : Ok
Sys File FC35F10A(0).................................................. : Ok
Sys File FC35F10A(1).................................................. : Ok
Sys File FC36010B(0).................................................. : Ok
Sys File FC36010B(1).................................................. : Ok
Sys File FC36110C(0).................................................. : Ok
Sys File FC36110C(1).................................................. : Ok
Sys File FC36210D(0).................................................. : Ok
Sys File FC36210D(1).................................................. : Ok
Sys File FC363110(0).................................................. : Ok
Sys File FC363110(1).................................................. : Ok
Sys File FC38C1D1(0).................................................. : Ok
Sys File FC38C1D1(1).................................................. : Ok
Sys File FC3911D2(0).................................................. : Ok
Sys File FC3911D2(1).................................................. : Ok
Sys File FC37530A(0), Disc Registry File (settings, security, etc).... : Ok
Sys File FC37530A(1), Disc Registry File (settings, security, etc).... : Ok
System Files reading process completed
Reading loader data to DB (LDR)
Scanning LOD files...
Reading ROM...
ATA, DT
Parsing container segment....... Flash ROM image
Segment: BOOTFLOADER
Parsing segment....... BOOTFLOADER
End parsing segment... BOOTFLOADER
Segment: SHAREDFW
Parsing segment....... SHAREDFW
End parsing segment... SHAREDFW
Segment: NONREDN_CNT_0
Parsing container segment....... NONREDN_CNT_0
Segment: ADP_SERVO_DIR
Parsing segment....... ADP_SERVO_DIR
End parsing segment... ADP_SERVO_DIR
Segment: CAP
Parsing segment....... CAP
End parsing segment... CAP
Segment: RAP
Parsing segment....... RAP
End parsing segment... RAP
Segment: SAP
Parsing segment....... SAP
End parsing segment... SAP
Segment: SFW
Parsing segment....... SFW
End parsing segment... SFW
Segment: SHELL
Parsing segment....... SHELL
End parsing segment... SHELL
End parsing container segment... NONREDN_CNT_0
Segment: BOOTFW_CONT_0
Parsing container segment....... BOOTFW_CONT_0
Segment: BOOTFW_DIR
Parsing segment....... BOOTFW_DIR
End parsing segment... BOOTFW_DIR
Segment: GENERAL_DATA
Parsing segment....... GENERAL_DATA
End parsing segment... GENERAL_DATA
Segment: IAP
Parsing segment....... IAP
End parsing segment... IAP
Segment: BOOTFW
Parsing segment....... BOOTFW
End parsing segment... BOOTFW
End parsing container segment... BOOTFW_CONT_0
Segment: BOOTFW_CONT_1
Parsing container segment....... BOOTFW_CONT_1
Segment: BOOTFW_DIR
Parsing segment....... BOOTFW_DIR
End parsing segment... BOOTFW_DIR
Segment: GENERAL_DATA
Parsing segment....... GENERAL_DATA
End parsing segment... GENERAL_DATA
Segment: IAP
Parsing segment....... IAP
End parsing segment... IAP
Segment: BOOTFW
Parsing segment....... BOOTFW
End parsing segment... BOOTFW
End parsing container segment... BOOTFW_CONT_1
End parsing container segment... Flash ROM image
reading file FC355100...
Importing: Overlay ID = 00
reading file FC356101...
Importing: Overlay ID = 01
reading file FC357102...
reading file FC358103...
Importing: Overlay ID = 04
reading file FC359104...
Importing: Overlay ID = 05
reading file FC35A105...
reading file FC35B106...
reading file FC37316D...
LOD.0(DFW.0)...
reading file FC00620D...
Disk FW
=======
Parsing container segment....... Flash ROM image
Segment: CUSTFW
Parsing segment....... CUSTFW
End parsing segment... CUSTFW
End parsing container segment... Flash ROM image
Image Info
==========
Image size............... : 921600
QNR Revisions:
Flash ROM image.......... : 0
CODE info
#########
Bank 0
ProdType................. :
Controller FW Rev........ : 04081519
Customer Release......... : JC4B
Changelist............... : 00343866
Build date / time........ : 08-Apr-11 3:19:32 PM
Package Global ID........ : 00410638
Package Builder ID....... : P9
Build Rev................ : 00
Package Rev.............. : JM0B9Y
Pkg P/N.................. : 100668852
Servo FW................. : B770 / ---- / ---- / ----
Package Version.......... : PH0U7B.CCD4.JM0B9Y.JC4B
Pkg CFW Ver.............. : PH0U.CCD4.00343866.P900
Appending: Disk FW / CFW Overlay
Appending overlays...
LOD.1(DFW.1)...
reading file FC00720E...
Disk FW
=======
Parsing container segment....... Flash ROM image
Segment: CUSTFW
Parsing segment....... CUSTFW
End parsing segment... CUSTFW
End parsing container segment... Flash ROM image
Image Info
==========
Image size............... : 921600
QNR Revisions:
Flash ROM image.......... : 0
CODE info
#########
Bank 0
ProdType................. :
Controller FW Rev........ : 04081519
Customer Release......... : JC4B
Changelist............... : 00343866
Build date / time........ : 08-Apr-11 3:19:32 PM
Package Global ID........ : 00410638
Package Builder ID....... : P9
Build Rev................ : 00
Package Rev.............. : JM0B9Y
Pkg P/N.................. : 100668852
Servo FW................. : B770 / ---- / ---- / ----
Package Version.......... : PH0U7B.CCD4.JM0B9Y.JC4B
Pkg CFW Ver.............. : PH0U.CCD4.00343866.P900
Appending: Disk FW / CFW Overlay
Appending overlays...
Backup of service information completed
Drive identification reading ........... : Ok
Drive power supply...................... : OFF
Test : Translator regeneration
Result.................................. : Ok
Drive power supply...................... : OFF
Drive power supply...................... : ON
Test : HDD resources backup
Folder: D:\PC3000\!Profiles\SgF3\Pharaoh\ST31000524AS-JC4B-xxxxxx\Data\SABackup\
Saving ROM to profile folder
File : D:\PC3000\!Profiles\SgF3\Pharaoh\ST31000524AS-JC4B-xxxxxxx\Data\SABackup\ROM\ROM_xxxxxx_D41FEC80.bin
Result.................................. : Ok
Reading System Files to profile folder
Folder: D:\PC3000\!Profiles\SgF3\Pharaoh\ST31000524AS-JC4B-xxxxxxx\Data\SABackup\SysFiles\
Copies : 0
Sys File FC000000(0), Reserved Defect Table (SA defect table)......... : Ok
Sys File FC001203(0).................................................. : Ok
Sys File FC002204(0).................................................. : Ok
Sys File FC003205(0).................................................. : Ok
Sys File FC004206(0).................................................. : Ok
Sys File FC00520C(0).................................................. : Ok
Sys File FC00620D(0).................................................. : Ok
Sys File FC00720E(0).................................................. : Ok
Sys File FC34501B(0), Primary Defect File (P-List).................... : Ok
Sys File FC34D028(0), R/W Operating Parameters (translator, etc)...... : Ok
Sys File FC34F035(0), Non Resident G-List............................. : Ok
Sys File FC350036(0).................................................. : Ok
Sys File FC353061(0).................................................. : Ok
Sys File FC355100(0), Physical Overlay File 0......................... : Ok
Sys File FC356101(0), Physical Overlay File 1......................... : Ok
Sys File FC357102(0), Physical Overlay File 2......................... : Ok
Sys File FC358103(0).................................................. : Ok
Sys File FC359104(0).................................................. : Ok
Sys File FC35A105(0).................................................. : Ok
Sys File FC35B106(0).................................................. : Ok
Sys File FC35C107(0).................................................. : Ok
Sys File FC35D108(0).................................................. : Ok
Sys File FC35E109(0).................................................. : Ok
Sys File FC35F10A(0).................................................. : Ok
Sys File FC36010B(0).................................................. : Ok
Sys File FC36110C(0).................................................. : Ok
Sys File FC36210D(0).................................................. : Ok
Sys File FC363110(0).................................................. : Ok
Sys File FC38C1D1(0).................................................. : Ok
Sys File FC3911D2(0).................................................. : Ok
Sys File FC37530A(0), Disc Registry File (settings, security, etc).... : Ok
System Files reading process completed
Reading loader data to folder (LDR)
Scanning LOD files...
Reading ROM...
ATA, DT
Parsing container segment....... Flash ROM image
Segment: BOOTFLOADER
Parsing segment....... BOOTFLOADER
End parsing segment... BOOTFLOADER
Segment: SHAREDFW
Parsing segment....... SHAREDFW
End parsing segment... SHAREDFW
Segment: NONREDN_CNT_0
Parsing container segment....... NONREDN_CNT_0
Segment: ADP_SERVO_DIR
Parsing segment....... ADP_SERVO_DIR
End parsing segment... ADP_SERVO_DIR
Segment: CAP
Parsing segment....... CAP
End parsing segment... CAP
Segment: RAP
Parsing segment....... RAP
End parsing segment... RAP
Segment: SAP
Parsing segment....... SAP
End parsing segment... SAP
Segment: SFW
Parsing segment....... SFW
End parsing segment... SFW
Segment: SHELL
Parsing segment....... SHELL
End parsing segment... SHELL
End parsing container segment... NONREDN_CNT_0
Segment: BOOTFW_CONT_0
Parsing container segment....... BOOTFW_CONT_0
Segment: BOOTFW_DIR
Parsing segment....... BOOTFW_DIR
End parsing segment... BOOTFW_DIR
Segment: GENERAL_DATA
Parsing segment....... GENERAL_DATA
End parsing segment... GENERAL_DATA
Segment: IAP
Parsing segment....... IAP
End parsing segment... IAP
Segment: BOOTFW
Parsing segment....... BOOTFW
End parsing segment... BOOTFW
End parsing container segment... BOOTFW_CONT_0
Segment: BOOTFW_CONT_1
Parsing container segment....... BOOTFW_CONT_1
Segment: BOOTFW_DIR
Parsing segment....... BOOTFW_DIR
End parsing segment... BOOTFW_DIR
Segment: GENERAL_DATA
Parsing segment....... GENERAL_DATA
End parsing segment... GENERAL_DATA
Segment: IAP
Parsing segment....... IAP
End parsing segment... IAP
Segment: BOOTFW
Parsing segment....... BOOTFW
End parsing segment... BOOTFW
End parsing container segment... BOOTFW_CONT_1
End parsing container segment... Flash ROM image
reading file FC355100...
Importing: Overlay ID = 00
reading file FC356101...
Importing: Overlay ID = 01
reading file FC357102...
reading file FC358103...
Importing: Overlay ID = 04
reading file FC359104...
Importing: Overlay ID = 05
reading file FC35A105...
reading file FC35B106...
reading file FC37316D...
LOD.0(DFW.0)...
reading file FC00620D...
Disk FW
=======
Parsing container segment....... Flash ROM image
Segment: CUSTFW
Parsing segment....... CUSTFW
End parsing segment... CUSTFW
End parsing container segment... Flash ROM image
Image Info
==========
Image size............... : 921600
QNR Revisions:
Flash ROM image.......... : 0
CODE info
#########
Bank 0
ProdType................. :
Controller FW Rev........ : 04081519
Customer Release......... : JC4B
Changelist............... : 00343866
Build date / time........ : 08-Apr-11 3:19:32 PM
Package Global ID........ : 00410638
Package Builder ID....... : P9
Build Rev................ : 00
Package Rev.............. : JM0B9Y
Pkg P/N.................. : 100668852
Servo FW................. : B770 / ---- / ---- / ----
Package Version.......... : PH0U7B.CCD4.JM0B9Y.JC4B
Pkg CFW Ver.............. : PH0U.CCD4.00343866.P900
Appending: Disk FW / CFW Overlay
Appending overlays...
LOD.1(DFW.1)...
reading file FC00720E...
Disk FW
=======
Parsing container segment....... Flash ROM image
Segment: CUSTFW
Parsing segment....... CUSTFW
End parsing segment... CUSTFW
End parsing container segment... Flash ROM image
Image Info
==========
Image size............... : 921600
QNR Revisions:
Flash ROM image.......... : 0
CODE info
#########
Bank 0
ProdType................. :
Controller FW Rev........ : 04081519
Customer Release......... : JC4B
Changelist............... : 00343866
Build date / time........ : 08-Apr-11 3:19:32 PM
Package Global ID........ : 00410638
Package Builder ID....... : P9
Build Rev................ : 00
Package Rev.............. : JM0B9Y
Pkg P/N.................. : 100668852
Servo FW................. : B770 / ---- / ---- / ----
Package Version.......... : PH0U7B.CCD4.JM0B9Y.JC4B
Pkg CFW Ver.............. : PH0U.CCD4.00343866.P900
Appending: Disk FW / CFW Overlay
Appending overlays...
Backup of service information completed
PRd: Err Rd Ph Sect BA73:0:48E(1)!Tech state 0x72, 0x03110081
SMP Dbl: 0x3C000317 - 0x037FF7FF (0x0000000F)
Drive power supply...................... : OFF
Drive power supply...................... : ON