Seagate ST5000LM000 5TB One Touch Data Recovery

In today's digital age, data storage has become an integral part of our lives. We rely on external hard drives to safeguard our precious memories, essential documents, and valuable information. However, even the most trusted storage devices can fail, leading to panic and frustration when critical data is lost. One such incident involved the Seagate ST5000LM000 5TB One Touch, which suffered a significant data loss scare. Fortunately, the heroes at Zero Alpha Data Recovery were able to recover photos and documents, saving the day for the drive's owner.

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The Seagate ST5000LM000 One Touch - A Brief Overview

The Seagate ST5000LM000 is part of the popular One Touch series of external hard drives by Seagate. It is known for its sleek design, ease of use, and robust storage capacity. This specific model, featuring 5 terabytes of storage, seemed to be a reliable choice for the owner, who invested in it with the intention of securely storing valuable data.

The Data Loss Nightmare

The nightmare began when, only a year after purchase, the Seagate ST5000LM000 started experiencing issues. Data was inaccessible, and the drive was unresponsive. For anyone who has experienced data loss, it's a deeply distressing situation, especially when the lost data includes irreplaceable photos, important documents, and sentimental memories.

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The Recovery Process

In search of a solution, the owner contacted Zero Alpha Data Recovery, a renowned name in the field of data recovery. With a proven track record of handling complex data loss cases, Zero Alpha was determined to recover the vital data trapped within the Seagate drive.

  1. Evaluation: The initial step in the recovery process involved a thorough evaluation of the drive's condition. This helped the recovery team identify the root cause of the problem, ensuring that they could tailor their approach to the specific issue.

  2. Diagnosis: After evaluating the drive, it was determined that the data loss was due to a mechanical failure in the drive's hardware. This could have been caused by various factors, including manufacturing defects or wear and tear.

  3. Specialized Tools: To access the data on the malfunctioning drive, Zero Alpha Data Recovery used state-of-the-art tools and equipment specifically designed for data recovery.

  4. Precision Work: The recovery team carefully disassembled the Seagate drive, repaired the mechanical components, and rebuilt it, all in a dust-free, controlled environment. This precision work is crucial to ensure that no further damage occurs during the recovery process.

  5. Data Extraction: Once the hardware was restored to working order, the data recovery specialists meticulously extracted the photos and documents from the drive, following best practices to avoid any data corruption.

The Successful Outcome

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The meticulous work of Zero Alpha Data Recovery paid off, and the once "dead" Seagate ST5000LM000 5TB One Touch drive came back to life. The owner was overjoyed as the photos of cherished moments, important documents, and personal memories were successfully recovered.

Conclusion

The Seagate ST5000LM000 5TB One Touch drive's data recovery success story, thanks to the skilled experts at Zero Alpha Data Recovery, serves as a powerful reminder of the importance of data backup and recovery solutions. It highlights the fact that even when our storage devices fail us, there are professional data recovery services available to help retrieve our invaluable data. Remember to regularly back up your data to prevent such incidents, but in case of data loss, always turn to reliable professionals like Zero Alpha Data Recovery for a chance to reclaim your precious memories and vital information.

Data Recovery Case Log

18Oct 2023: The drive was clicking and spinning down. Detects in kernel mode. Techmode patch.

Model : ST5000LM000-2AN170
Serial : WCJ7BYBN
Firmware : 0001
Capacity : 5 TB (9 767 541 168)


Terminal output:

Boot 0x80MMD52L10001    
 FAIL  Servo Op=0100 Resp=0003
 0100 0000 0000 0000 0000 9015 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 ResponseFrame 1580 0000 0000 F480 0000 0000 0000 0000 0AFF 0000 CE00 0000 44C6 36D8 0005 0000 0000 0000 0000 0000 0000 0000 0000 0000 FFFF 0000 0004 ABF2 FF99 007F 0015 0004 0000
SpinUp
 FAIL  Servo Op=0100 Resp=0003
 0100 9000 0000 0001 0000 9015 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 ResponseFrame 1700 0000 0000 F480 0000 0000 0000 0000 0AFF 0000 CE00 0000 44AB 36B6 0005 0000 0000 0000 0000 0000 0000 0000 0000 0000 FFFF 0000 0004 ABF2 FF97 007F 0015 0004 0000 Loop=007FMotor startedHeads loaded
 0300 9000 0000 0001 0000 9000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0F00 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0501 0016 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0001 D582 0000 0010 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0201 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0501 00C0 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0001 D3B4 0000 0010 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0201 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0400 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0101 D3B4 0000 0010 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0300 9000 0000 0001 0000 9000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0F00 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0501 0016 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 FAIL  Servo Op=0400 Resp=0003
 0400 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 ResponseFrame D3B4 0010 FFFD 0008 0000 C8F3 001A FF95 0000 0001 F729 0000 3F2F 3702 0005 0000 0000 0000 0000 0000 0000 FFFF 0000 0000 000A 0000 0000 ABF2 FF97 0035 0015 0000 0000
 0300 9000 0000 0001 0000 9000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0F00 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0001 0600 0000 0011 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0201 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0501 0016 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 0001 D582 0000 0010 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FindBadHeads 0001
 FAIL  Servo Op=0100 Resp=0007
 0100 9000 0000 0001 0000 9015 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
 ResponseFrame 1900 0000 0000 F400 0000 0000 0000 0000 0B16 0001 CE00 0000 436A 36BF 0005 0010 C2F8 FFFF 2000 0000 0000 0900 0000 C350 0003 1EBF 0000 0000 0020 2247 0016 0006 003F Loop=2247Motor startedHeads loaded

19Oct23 MHA SWAP. Drive was ticking. Unlock techmode patch. Took 10 minutes to come ready. Waited after that another 5 minutes. Reread HDD ID. Utility start. No terminal access. Went busy again in 2 minutes with spamming in terminal output : SP Regen FAIL@LBA=0x0000E576. Turned off the drive. Turned back on, let it seat for 2 minutes. Unlocked tecmode patched and spammed terminal. Got terminal access. Tried to initialise utility-did not work. Edit HDD ID via terminal. Turned off the drive.Turned back on,unlocked techmode patch. Stays busy. Does not ID.

Terminal output:


Boot 0x80MMD52L10001    
 RECOV Servo Op=0100 Resp=0005
SpinUp
TCC:0017

 RECOV Servo Op=0195 Resp=0005[LBA=0x00017DC3]N
 RECOV Servo Op=0095 Resp=0005[LBA=0x00009417]N
Trans
Tech Unlock Handshake: 0x0E34F140
Reply: 
Rst 0x80MMD52L10001    
DSC PASS
(P) SATA Reset

SP Regen FAIL@LBA=0x0000C84E
SP Regen FAIL@LBA=0x0000C84F
SP Regen FAIL@LBA=0x0000C850
SP Regen FAIL@LBA=0x0000C857
SP Regen FAIL@LBA=0x0000C85A
SP Regen FAIL@LBA=0x0000C874
SP Regen FAIL@LBA=0x0000C876
SP Regen FAIL@LBA=0x0000C8A7
SP Regen FAIL@LBA=0x0000C8A8
SP Regen FAIL@LBA=0x0000C8A9
SP Regen FAIL@LBA=0x0000C8AA
SP Regen FAIL@LBA=0x0000C9EC
SP Regen FAIL@LBA=0x0000C9ED
SP Regen FAIL@LBA=0x0000C9EE
SP Regen FAIL@LBA=0x0000C9EF
SP Regen FAIL@LBA=0x0000C9F5
SP Regen FAIL@LBA=0x0000C9F6
SP Regen FAIL@LBA=0x0000C9F7
SP Regen FAIL@LBA=0x0000C9F9
SP Regen FAIL@LBA=0x0000C9FA
SP Regen FAIL@LBA=0x0000CA04
SP Regen FAIL@LBA=0x0000CA05
SP Regen FAIL@LBA=0x0000CA06
SP Regen FAIL@LBA=0x0000CA08
SP Regen FAIL@LBA=0x0000CB51
SP Regen FAIL@LBA=0x0000CB52
SP Regen FAIL@LBA=0x0000CB55
SP Regen FAIL@LBA=0x0000CB6D
SP Regen FAIL@LBA=0x0000CB86
SP Regen FAIL@LBA=0x0000CB89
SP Regen FAIL@LBA=0x0000CCC7
SP Regen FAIL@LBA=0x0000CCC8
SP Regen FAIL@LBA=0x0000CCCC
SP Regen FAIL@LBA=0x0000CCCD
SP Regen FAIL@LBA=0x0000CCD0
SP Regen FAIL@LBA=0x0000CCD5
SP Regen FAIL@LBA=0x0000CCD6
SP Regen FAIL@LBA=0x0000CCEF
SP Regen FAIL@LBA=0x0000CE52
SP Regen FAIL@LBA=0x0000CE53
SP Regen FAIL@LBA=0x0000CE54
SP Regen FAIL@LBA=0x0000CE57
SP Regen FAIL@LBA=0x0000CE7A
SP Regen FAIL@LBA=0x0000CE92
SP Regen FAIL@LBA=0x0000CE93
SP Regen FAIL@LBA=0x0000CFC0
SP Regen FAIL@LBA=0x0000CFDC
SP Regen FAIL@LBA=0x0000CFDD
SP Regen FAIL@LBA=0x0000CFDE
SP Regen FAIL@LBA=0x0000D2E6
SP Regen FAIL@LBA=0x0000D2E6
SP Regen FAIL@LBA=0x0000D2E7
SP Regen FAIL@LBA=0x0000D2ED
SP Regen FAIL@LBA=0x0000D2EE
SP Regen FAIL@LBA=0x0000D449
SP Regen FAIL@LBA=0x0000D44A@LBA=0x0000D5DD
SP Regen FAIL@LBA=0x0000DA22
SP Regen FAIL@LBA=0x0000DA23
SP Regen FAIL@LBA=0x0000DA25
SP Regen FAIL@LBA=0x0000DA26
SP Regen FAIL@LBA=0x0000DA28
SP Regen FAIL@LBA=0x0000DA2E
SP Regen FAIL@LBA=0x0000DA30
SP Regen FAIL@LBA=0x0000DA31
SP Regen FAIL@LBA=0x0000DA33
SP Regen FAIL@LBA=0x0000DA38
SP Regen FAIL@LBA=0x0000DA39
SP Regen FAIL@LBA=0x0000DA3A
SP Regen FAIL@LBA=0x0000DA3B
SP Regen FAIL@LBA=0x0000DA3F
SP Regen FAIL@LBA=0x0000DA41
SP Regen FAIL@LBA=0x0000DA42
SP Regen FAIL@LBA=0x0000DA43
SP Regen FAIL@LBA=0x0000DA44
SP Regen FAIL@LBA=0x0000DA46
SP Regen FAIL@LBA=0x0000DA47
SP Regen FAIL@LBA=0x0000DA49
SP Regen FAIL@LBA=0x0000DA4B
SP Regen FAIL@LBA=0x0000DA4C
SP Regen FAIL@LBA=0x0000DA4D
SP Regen FAIL@LBA=0x0000DA55
SP Regen FAIL@LBA=0x0000DD31
SP Regen FAIL@LBA=0x0000DD32
SP Regen FAIL@LBA=0x0000DD33
SP Regen FAIL@LBA=0x0000DD34
SP Regen FAIL@LBA=0x0000DD35
SP Regen FAIL@LBA=0x0000DD3A
SP Regen FAIL@LBA=0x0000DD3B
SP Regen FAIL@LBA=0x0000DD3F
SP Regen FAIL@LBA=0x0000DD40
SP Regen FAIL@LBA=0x0000DD46
SP Regen FAIL@LBA=0x0000DD52
SP Regen FAIL@LBA=0x0000DE80


Boot 0x80MMD52L10001    
 RECOV Servo Op=0100 Resp=0005
SpinUp
TCC:001E

 RECOV Servo Op=0195 Resp=0005[LBA=0x00017DC3]N
 RECOV Servo Op=0095 Resp=0005[LBA=0x00009417]N
Trans
Tech Unlock Handshake: 0x5F1ACC4D
Reply: 
Rst 0x80MMD52L10001    
DSC PASS
(P) SATA Reset

RAW OFF
 PASS
 RECOV Servo Op=0095 Resp=0005Channel Tracing Offset Value load
 RECOV Servo Op=01A5 Resp=0005............................................................................................................................................................................................................................................................................................................
 MCMainPOR: Start: 
 Media Cache Data Base  02463B71D8
 Check MCMT Version: Current
 Primary is latest! - 00000001
 RECOV Servo Op=0095 Resp=0005
 RECOV Servo Op=0395 Resp=0005
 RECOV Servo Op=0095 Resp=0005MS UDE detect during recon   LPCDisc=00 0000C776 003C
MS Read Fails: 00063BB0,0000DDB8
 RECOV Servo Op=0395 Resp=0005
Update Mask - 0000000000069730 - 00000001 - 00
Update Mask - 0000000000069731 - 00000001 - 00
Update Mask - 0000000000069732 - 00000001 - 00
Update Mask - 0000000000069733 - 00000001 - 00
Update Mask - 0000000000069734 - 00000001 - 00
Update Mask - 0000000000069735 - 00000001 - 00
Update Mask - 0000000000069736 - 00000001 - 00
Update Mask - 0000000000069737 - 00000001 - 00
 RECOV Servo Op=00A5 Resp=0005
 RECOV Servo Op=09A5 Resp=0005
 RECOV Servo Op=09A5 Resp=0005
 RECOV Servo Op=09A5 Resp=0005v0008qv0008qv0008qv0008qv0008qv0008qv0008qv0008qv0008q
Vib:0000000049D98897[N]V0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qSV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV0008qV
 RECOV Servo Op=09A5 Resp=0005
 RECOV Servo Op=09A5 Resp=0005
 RECOV Servo Op=09A5 Resp=0005
 RECOV Servo Op=09A5 Resp=0005
 RECOV Servo Op=09A5 Resp=0005
LED:0x000000BD FAddr:0x00005E43

PrgF
Rst 0x80MMD52L10001    
Op=1001 Resp=0001
Op=0B01 Resp=0001
Op=0B01 Resp=0001
Op=0B01 Resp=0001
Op=0501 symbol=0065 Resp=0001
Op=0101 Resp=0001 data=00002000
Op=0501 symbol=01E5 Resp=0001
Op=0101 Resp=0001 data=00000005
DSC PASS
LED:0x000000BD FAddr:0x00005E43

LED:0x000000BD FAddr:0x00005E43

LED:0x000000BD FAddr:0x00005E43

(03h)-Serial Port Not Ready
LED:0x000000BD FAddr:0x00005E43

(03h)-Serial Port Not Ready

15Nov23: Customer brought in the drive :Seagate Backup Plus. The drive was used to create bootable windows creation tool. Customer deleted this windoe creation tool partition which was 32gb. He split the drive into 2 partitions and Created a new Volume of 2tb. Other 2tb were not allocated. It shows the partition but no data in it. He did not have back up of the data. No SMART Errors.

ST5000LM000 SN:WCJ1CH7A

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17May2023: the drive was buzzing.Stiction release. Techmove patch. MRB. A1 M11. Built heads map. Got all data back.

Seagate ST5000LM000 data recovery

Model : ST5000LM000-2AN170
Serial : WCJ6P660
Firmware : 0001Capacity : 5 TB (9 767 541 168)

Terminal Output:


Boot 0x80MMD52L10001    
 RECOV Servo Op=0100 Resp=0005
SpinUp
TCC:0017

Trans
Tech Unlock Handshake: 0x1FE6B54B
Reply: 
Rst 0x80MMD52L10001    
(P) SATA Reset

(S) SATA Reset

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Data Recovery Case Log: ST5000LM000-2AN170

16Apr24: Drive has corrupt primary copy of MCMT. No terminal access. Shorting read channel did not help. LDR to RAM did not help.

18Apr24: Used light swap/hot swap method to gain access to terminal. Backed up important system files, modified SMP and cleared the MCMT.

18Apr24: No access to data area after repairing MCMT.

28May24: Issue likely a result of tech mode unlock patch. The SED config is marked as bad.

29May24: Fixed the SED configuration. sys file 1D2 was recovered from contents of 1D1 (located at byte offset 0x22000, length 0x2000 bytes for this case). After writing this to the drive and removing the terminal unlock patch, we have unencrypted access to the data area at full speed! All of the customer's data was recovered.

SP213: Restore: EXCEPTION: Scratch Pad Restore Failed, the MS may contain errors

Note that this error still remained in the terminal even after DA access was obtained.

Terminal Output (initial)

MC051: MainPOR: EXCEPTION: Corrupt PRI copy of MCMT
MC051: MainPOR: EXCEPTION: Corrupt PRI copy of MCMTMS UDE detect during recon   LPCDisc=00 27D2B643 0027
MS Read Fails: 3E95AF00,0000D938
Update Mask - 000000013E95C2D8 - 00000001 - 00
Update Mask - 000000013E95C2D9 - 00000001 - 00
Update Mask - 000000013E95C2DA - 00000001 - 00
Update Mask - 000000013E95C2DB - 00000001 - 00
Update Mask - 000000013E95C2DC - 00000001 - 00
[...]
LED:0x000000BD FAddr:0x00005E43

Terminal Output (after fix)

Boot 0x80MMD45010001   
SpinUp
TCC:001D

Trans
Tech Unlock Handshake: 0xCFE6C19C
Reply:
Rst 0x80MMD4501001   
(P) SATA Reset

RAW OFF
PASS
Channel Tracing Offset Value load....................................................................................................
MCMainPOR: Start:
Media Cache Data Base  02463B71D8
Check MCMT Version: Current
Both copy is same!
SP213: Restore: EXCEPTION: Scratch Pad Restore Failed, the MS may contain errors
MCMainPOR: MediaCacheDiscStateFlags 0000002A  MCStateFlags 00020041
6Gb Max Speed lowered to 3Gb for Intel bug
Send Status: COMRESET seen
FIS34