Western Digital 5TB Element Portable Hard Drive

Data Recovery

The Western Digital 5TB Elements Portable Hard Drive is a high-capacity and compact external storage solution designed for data storage and backup needs. With a substantial 5 terabytes of storage space, it provides ample room for documents, photos, videos, and other digital content. It utilizes USB 3.0 connectivity for fast data transfer speeds and is compatible with both Windows and macOS operating systems. This plug-and-play device requires no additional power supply, drawing power directly from the USB connection, making it highly convenient for on-the-go users. Its sleek and durable design, combined with reliable Western Digital technology, makes it a reliable choice for expanding your storage capacity and safeguarding your important files.

This hard drive has an internal hard drive with model number WD50NDZW-11BCSS0 with PCB number 2060-810035-000 REV P0. The firmware is SpyGlass3 and has a USB connection which can cause limitations for data recovery problems. 

A customer came into our service with a Western Digital 5TB Element Portable Hard Drive which was performing slow and therefore could not access any files. This customer had specific time restraints and were able to talk to our engineers about upgrading to an express service and getting their highest priority files first. With the knowledge of the file and directory names our engineers were able to connect it to our specialised programs and create detailed scans of the drive. After conducting several rounds of scans and meticulously piecing together the fragments of data, Zero Alpha's experts was able to identify and save the photos required in a timely manner. They were saved onto the hard drive provided for the customer to check.

Case Log

1Nov23 - MFT scanned hard drive to find all file and folders. Imaged drive, but bad sectors.

02Nov23 - Hard drive making bad scratchy sounds occasionally when mapping.

02Nov23 - The hard drive is now averaging at 37MB/s for most of the recovery. Occasionally speed will drop to 0 in bad sections.

03NOV23 - Speed went down to 25kb/s - 0kb/s. Restarted hard drive and reopened task. Speed went back up to 30MB/s